TERMS AND CONDITIONS

Introduction

The services of Voss Makelaardij are founded on clarity, integrity, and trust.
Our terms and conditions, disclaimer, and privacy policy explain our working methods, agreements, and how we handle personal data with care and transparency.

Part 1 – General

Article 1 | Definitions

In these terms, the following definitions apply:

Consumer – a private client, a natural person not acting in the course of a profession or business.
Agent – an independent real estate agent or the company of the agent.
Assignment – the agreement for professional services, including:
• brokerage in the sale, purchase, rental, or leasing of real estate (Article 10 ff.)
• valuation of real estate (Article 17)
• property management (Article 18)
• other related services provided by the agent
Real estate – including limited rights such as leasehold or building rights.
Fee – the price for the service, including the brokerage commission.
Commission – the remuneration for mediation in purchase, sale, rental, or lease.
Disputes Committee – the Dutch Real Estate Disputes Committee (Geschillencommissie Makelaardij) of the Foundation for Consumer Dispute Committees.

Article 2 | Applicability

These conditions apply to all service agreements between consumer and agent concerning real estate located in the Netherlands.

Article 3 | General and personal offer

The agent’s general offer includes a clear description of the services, fees, and conditions.
After reviewing the general offer, the client may negotiate a personal offer.
The final personal offer will be confirmed in writing or electronically, with reference to these terms and conditions.
Without a signed agreement, the agent is not entitled to payment, unless the existence of the assignment can be proven.

Article 4 | Formation of the assignment

The assignment is concluded when the consumer accepts the general or personal offer of the agent.

Article 5 | Duration of the assignment

Unless otherwise agreed, the assignment remains in force for an indefinite period.

Article 6 | Termination of the assignment

The assignment ends upon:
a. completion of the assignment
b. withdrawal by the consumer
c. return by the agent
d. dissolution by either party
e. death of the consumer

The consumer may terminate the assignment at any time without notice.
The consumer is not liable for damages, but the agent is entitled to reimbursement of incurred expenses and any agreed fee.

Article 7 | VAT and payment

Fees and expenses are inclusive of VAT, unless otherwise stated.
All amounts become due as soon as the agreement is concluded or the assignment is terminated.

Article 8 | Obligations of the agent

The agent shall perform the assignment to the best of their ability, keep the client informed, issue detailed invoices, and maintain professional liability insurance.

Article 9 | Obligations of the consumer

The consumer must provide accurate information, make timely payments, and is jointly and severally liable when multiple clients are involved.

Part 2 – Mediation

Article 10 | Brokerage assignment

The assignment includes advice, negotiations, and related services such as:
• arranging and accompanying viewings
• property valuation
• assessment of legal, fiscal, and technical aspects
• guidance during the completion of the transaction

Article 11 | Obligations of the agent

The agent may not accept more than one brokerage assignment for the same property, unless prior assignments have ended.
The agent may not enter into agreements on behalf of the consumer without power of attorney.

Article 12 | Obligations of the consumer

The consumer may not conduct negotiations or engage competing services outside the agent.

Article 13 | Commission

Commission becomes payable upon conclusion of an agreement during the assignment, even if the result is not directly due to the agent’s efforts.

Article 14 | Commission for sale and purchase

Commission is calculated on the purchase or contract price, including non-deductible VAT.
The same applies to leasehold, apartment rights, or exchange transactions.

Article 15 | Commission for rental and lease

Commission is calculated on the first year’s rent (including non-deductible VAT).
If the rent varies, the average annual rent applies.

Article 16 | Costs

The consumer reimburses the agent for reasonable expenses incurred, even if the assignment is withdrawn.

Part 3 – Valuation

Article 17 | Valuation

The agent performs valuations in accordance with current professional standards.
The report includes the client’s details, property description, value assessment, and valuation date.
The consumer owes the agreed fee upon delivery of the report.

Part 4 – Property Management

Article 18 | Property management

The agent may provide commercial, technical, and administrative management services such as rent collection, maintenance coordination, quality control, and re-letting.
Termination of the management contract must be in writing, with a minimum notice period of three months.

Part 5 – Dispute Resolution

Article 19 | Dispute Resolution

Disputes may be submitted to the Real Estate Disputes Committee (Geschillencommissie Makelaardij) or to the competent court.
The committee handles disputes up to €10,000 and issues binding decisions.

Part 6 – Deviations and Amendments

Article 21 | Deviations

Any deviations from these terms must be recorded in writing or electronically.

Article 22 | Amendments

Amendments to these terms can only take place after consultation with representative consumer organisations.

Disclaimer

The information on our Dutch and Greek real estate projects has been compiled with great care.
However, no rights can be derived from its contents.
All transactions take place through a notary and independent lawyer, who verify title deeds, permits, and taxes.
Fees and commissions are agreed in advance in the brokerage assignment.
Dutch law applies to our services in the Netherlands; Greek law applies to transactions in Greece.

Privacy Policy

Your privacy at Voss Makelaardij

Voss Makelaardij treats your personal data with the utmost care and in accordance with applicable data-protection regulations.

Data we collect

When selling or renting your property
• name, address, and contact details (telephone, email)
• reason for selling or letting
• registration date and listing period
• property description and features (asking price, year of construction, surface area, layout, cadastral data, WOZ value)
• photos and videos of the property
• reason for possible withdrawal of the assignment
• transaction data (sale or rental price, date of transaction)

When buying or renting a property
• name, address, and contact details
• housing preferences or profile
• information about your current residence (purchase or rental price)
• age group, income bracket, family composition
• transaction data (purchase or rental price, date)

When purchasing or renting from one of our clients
• name, address, and contact details
• information about the purchased or rented property (address, characteristics, price, date)
• age group, income bracket, family composition
• information about your previous residence

Purpose of data use

We use your data solely to perform the agreed assignment.
Additionally, we may use this information to:
• promote your property through Funda, our website, or sales brochures
• provide advice at your request
• analyse and improve our services
• maintain contact, e.g. to send agreements or updates

Data protection and retention

We apply appropriate security measures to prevent unauthorised access, alteration, or misuse of your data.
Personal data are retained only for as long as necessary for the stated purposes or as required by law.

Access, correction, and deletion

You have the right to request access to, correction, or deletion of your personal data.
We will respond within four weeks.
If deletion is requested, data will be erased as soon as possible, unless legal obligations require retention.

Questions

We value your privacy and handle all information with care.
For any questions, please contact:
Voss Makelaardij
Chisinaustraat 81, 3541 ET Utrecht, The Netherlands
vossagnes2@gmail.com | +31 6 4322602